Contact Us
If you have any questions regarding the Kinetica Museum Online Shop, its products
or an order that you have placed please either email:
info(at)kinetica-museum.org, call: 02073 929674 or fax: 02072 476054.
Returns Policy
Kinetica Museum wants you to be totally satisfied with your purchase. If for
any reason you are not entirely happy with your order Kinetica Museum will refund
the value of the goods supplied (this excludes private commissions). Kinetica
Museum will repay you the value of the goods (excluding delivery costs) within
30 days from receipt of the returned goods without any further charge to you
except the direct cost of returning the goods.
Please contact us prior to returning any goods in order to obtain authorisation
to return. You will be sent a letter of authorisation, this must be completed
in full and indicate your reason for returning the item(s). Please appropriately
package the items with the letter of authorisation and the original invoice
and send it to us. For the return of high value goods, we recommend that you
use a recorded delivery service, as we cannot be responsible for non-delivery
of returned items.
The return address: Kinetica Museum Ltd, 61 Brushfield Street, 3rd Floor, Old
Spitalfields Market, London E1 6AA
Pricing and Currency
The total cost of your order reflects the price of the items ordered plus a
shipping charge for handling, packing and postage by the method you select.
All products are priced in pounds sterling (£), and include UK Value Added
Tax where applicable.
Safe Shopping
Kinetica uses the PayPal secure payment system, enabling you to shop safely
without sharing your sensitive financial information.
Our secure server software (SSL) is the industry standard for secure commerce
transactions.
All personal information is encrypted using 128-bit security so that all transmissions
over the internet between your browser and our server cannot be read by anyone
unauthorised.
Terms and Conditions
Who are we?
Kinetica Museum Ltd (Kinetica) is a company registered in England under number
05271297 whose registered office is at 51 Clarkegrove Road, Sheffield S10 2NH.
VAT Reg. No: 888 4239 68. All our profits go to support the work of the Museum.
The following terms and conditions listed below will apply between you and Kinetica
for the sale and purchase of the items contained in your basket. The terms do
not affect your statutory rights.
Validity
By ordering a product you accept these terms and conditions. The terms and conditions
are subject to change at any time, and it is your responsibility to check these
terms and conditions regularly before ordering products in case there are any
changes.
Availability of Goods and prices
Availability information for titles is listed on each individual product. All
items are usually despatched within 3 working days after an order has been placed.
We aim to deliver within 3-5 working days for UK orders, within 7 to 14 days
for European destinations and within 12 to 24 days for the rest of the world.
If Kinetica has insufficient stock to deliver the goods you have ordered Kinetica
will inform you by e-mail at the address given in your order form and any sum,
which may have been credited from your credit card, will be re-credited to you
within 30 days of the date of your order.
Your undertakings and warranties
You warrant that the information given on your order form is complete and accurate.
Acknowledgement of Order
When you have completed your order you will be sent an e-mail confirming your
order. It will state what the products are, the cost (including VAT and P&P)
and delivery and invoice details. If your order has been unsuccessful you will
be made aware of the reason why and possible explanations.
Our Contract
A legally binding contract between you and us will be formed when we send you
an email confirming that we have despatched the product(s) to you. This email
shall represent our legal acceptance of the offer you made to purchase the product(s)
when you completed your order. If we confirm to you that some but not other
products that you have ordered have been despatched, those product(s) that have
not been despatched will not form part of our contract with you. In the event
of any change e.g. in price or expected delivery date between completion of
your order and contract formation, we shall inform you and you shall at that
point have the right to either (i) accept such change (in which case your email
reply will represent a new offer which we will accept upon notification of despatch)
or (ii) reject such change (in which case your email reply will represent a
withdrawal of your order, or the relevant part of your order as the case may
be).
Data Protection
Kinetica will never make your personal details available to other companies
for marketing purposes. Only Kinetica will use the information supplied unless
otherwise instructed. We will keep a record of your address details with the
intention of sending your order.
Payment
All credit and charge card holders are subject to validation checks and authorisation
by the card issuer. If the issuer of your payment card refuses to authorise
payment to us, your order will not be accepted and Kinetica will not be liable
for any delay or non-delivery.
Returns
Your statutory rights as a consumer are not affected if, for any reason, you
wish to return a product bought from the Kinetica Museum Online Shop.
Damaged goods or incorrect deliveries
Our warranty contained in strongGoods & Servicesstrong above is subject to the following
conditions: (i) the goods must be stored in appropriate conditions; if you do
not store them in appropriate conditions we cannot be held responsible for faults
or problems that arise as a result; (ii) any claim by you in respect of any
shortages and/or defects in the goods must be notified to us by you within seven
days of the delivery date, stating the nature of the shortage/defect and quoting
the invoice no.; failure to so notify us will deem you to have accepted the
goods. In some cases Kinetica may require you to return the defective goods
to Kinetica at its cost. Where you make a valid claim in respect of any shortages
or defects and we are liable for the claim, we can at our option make up the
shortages or replace the goods free of charge, or refund the price of the goods
in question to you. In addition for defective goods we will refund you reasonable
costs incurred for postage of the goods, but we shall have no further liability
to you. If you do not notify Kinetica accordingly, Kinetica shall have no liability
for any defects and you shall be bound to pay for the goods.
Force Majeure
Kinetica shall have no liability to you for any failure to deliver goods you
have ordered or any delay in doing so or for any damage or defect to goods delivered
that is caused by any event or circumstance beyond its reasonable control.
Limitation of Liability
Although we take every care to ensure accuracy, we make no warranties as to
the accuracy of the information we place on our web pages. The extent of our
liability for any breach of these terms and conditions shall be limited to the
value of the goods ordered by you in the relevant transaction, however nothing
in these terms and conditions shall exclude or limit Kineticastrongs liability for
death or personal injury as a result of Kineticastrongs negligence.
Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity
of the remaining terms and conditions shall not be affected.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with English Law
and agree to submit to the exclusive jurisdiction of the English courts.
last updated: 29/08/2007
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